An Integration Customer-Driven Requirement-Refining Scheme of Business Process Reengineering

Business Process Reengineering and Customer Satisfaction in Indian Telecommunication sector

Intention of the study was to quantitatively analyze the factors based on which telecom service providers can formulate strategy to satisfy customers to get an edge over the competitors. And we will see how Business. Process Management and Re-engineering might play the role of a weapon to Indian Telco service providers. The elements of the business processes of the Telecom domain, which affect ...

Business Process Reengineering

Business Process Reengineering

Business Process Improvement, Business Process Reengineering, and Business Process Management

• Customer satisfaction: The result of optimizing and aligning business processes to fulfi ll customers’ needs, wants, and desires. • Cost reduction: The result of optimizing operations and supplier processes. • Cycle and fulfi llment time reduction: The result of optimizing the manufacturing and logistics processes. • Quality: The result of optimizing the design, development, and production pr...

business process reengineering in state owned organizations: an inevitable need

studies show that private sector organizations in many developed countries utilize business process reengineering (bpr). management theories indicate that bpr has spilled over to these countries' public organizations as well. while defining bpr and its methodology, this article focuses on characteristic features of state-owned organizations and on how these features impact the implementati...